Privacy Policy

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Privacy Policy for Fire+Floe

Effective Date: 05/01/2024

Last Updated: 5/21/2025

Fire+Floe (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

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1. Information We Collect

We collect personal information when you:

• Make a booking
• Contact us through our website or email
• Subscribe to our newsletter or updates
• Participate in an event or promotion

This may include:

• Name
• Email address
• Phone number
• Billing and payment information
• Appointment history
• Health or safety disclosures you voluntarily provide (e.g., relevant medical conditions)

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2. How We Use Your Information

We use your information to:

• Process bookings and payments
• Communicate with you about your appointment(s)
• Send service updates, promotions, or newsletters (only if you’ve opted in)
• Improve our services and customer experience
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

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3. Third-Party Services

We may use trusted third-party platforms for:

• Payment processing
• Booking and scheduling
• Email communication 

These providers may collect, store, or process your data on our behalf and have their own privacy policies. We choose vendors who prioritize data security.

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4. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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5. Your Choices and Rights

• You may request to access, update, or delete your personal data by contacting us directly.
• You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link.
• You may disable cookies through your browser settings if you do not wish to share browsing data.

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6. Retention of Data

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

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7. Children’s Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 13.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised “Effective Date” on our website. Continued use of our services after changes constitutes your acceptance of the new terms.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out:

Email: info@fireandfloe.com